Raster graphics such as TIF and JPEG files must have a minimum resolution of 300 dpi (dots per inch). Images with a resolution less than 300 dpi will reproduce poorly on press (the image will look fuzzy and/or pixilated).

All files should be saved including the following in the name: Job Name, Size, Side, Extention Example: Fabulous Friday 4x6 FR.jpg or Fabulous Friday 4x6 BK.jpg

No. Unlike many other companies, all our prices include full bleeds free of charge. The bleeds should be 1/8" all around. Due to the very small shifting that occurs during cutting, it is NOT recommend that you use a border of less than 1/4” (.25) if your design calls for the use of a border. We cannot, and will not, guarantee that small borders will be the same size after trimming if you have used a border of less than 1/4” (.25).

Gang-Run Printing refers to the specialization in supplying customers with affordable full color printing. Utilizing this method known as "Gang-Running", this approach combines your short-run jobs with others having similar requirements. This allows the initial production costs to be spread out over several jobs, greatly reducing the make-ready charges for each customer. All work is carried out by skilled professionals on state-of-the-art equipment to assure you quality work at affordable prices.

Digital files must be built at the correct bleed size

Text or images that are not meant to get trimmed off the edge of your final printed piece must be 1/4" (.25) from the edge of your layout (also known as Safety). Images that are meant to go to the very edge of your design must extend into the bleed area 1/8” (0.125). Due to the very small shifting that occurs during cutting, it is NOT recommended that you use a border of less than 1⁄4” (.25) if your design calls for the use of a border. We cannot, and will not, guarantee that small borders will be the same size after trimming if you have used a border of less than 1⁄4” (.25).

On the day that your order ships from our facility, tracking numbers will be emailed to you.

Because of limitations with the Gang-Run printing process, as well as neighboring image ink requirements the accuracy of color reproduction is not guaranteed and by placing an order with 118 Print Shop you agree to this limitation. We do not accept responsibility for color variations between submitted files and the final printed piece. We have a color critical option available that will price your print order to run by itself along with a hard copy full color proof.

If you used a page layout program (QuarkXpress, InDesign, etc.) you must provide all fonts and typefaces used in your layout. If you do not supply fonts, you will be asked to upload your fonts and your job will be placed on hold until we receive them.

The US Post Office requires that all postcards being mailed must meet certain requirements and may not mail them properly or will charge a different rate if there are mistakes. Please contact your local US Post Office to find out these requirements.

Most graphics software programs give you the choice to work in either RGB or CMYK color mode. Scanners and digital cameras create images and computer monitors display images using combinations of just three colors: Red, Green and Blue (RGB). These are the primary colors of light, which computer monitors use to display images on your screen. Offset printing presses print full color pictures and images using a different set of colors, the primary colors of pigment: Cyan (blue), Magenta (red), Yellow and Black (CMYK). This is "4-color process" or "full-color" printing that comprises the majority of magazines and marketing materials you see every day. If you have not created your digital layout or design using CYMK color space to begin with, at some point your RGB file must be translated to CMYK in order to print it on a printing press.

Yes. All orders must be pre-paid due to the extremely quick turnaround times involved. Under no circumstances will we be held responsible for delayed production of a job due to non-payment.

We would welcome the opportunity to quote any print job that you may have. Please submit your Quote Request on our contact page.

Quantities cannot be split up due to how we print orders. For example, you cannot split up 1000 business cards into two orders of 500 different names. A 1000 business card order will be printed on a 1000 sheet press run. If you need two different names, please order two orders of 1000 each.

Due to the extreme weight of printed material, we cannot ship to a Post Office Box. If you entered a PO Box as your shipping address when placing your order online, your order will placed on hold until we have contacted you and received a physical Ship To Address.

118 Print Shop is able to offer lower prices because we print orders in very large quantities, with hundreds of other print jobs on large sheets of paper which are then cut down after printing has occurred. This is also known as "gang-run" printing. This helps to reduce the costs of making printing plates and other setup fees. We pass this savings on to you!

Due to the nature of our business, we process jobs as soon as we receive them. No refunds are available on orders unless files have not been prepared for printing and work has not started. If you need to cancel an order you have placed, you must call and speak to a 118 Print Shop representative to avoid ANY costs IMMEDIATELY.

We prefer you to upload your files using the online ordering system.

We offer a discount of 5% by allowing us to place a small (5 point type size) tagline on your order. We will automatically place the tagline on the back side. The tag-line will read: print :: 118printshop.com 904.257.5708

You will have more control over the appearance of your printed piece if you convert all the images from RGB to CMYK before sending them to us. When we receive RGB images, we do a standard-value conversion to CMYK, which may not be perfectly to your liking. We want you to be happy, so please, take the time to prepare your file properly. We cannot be responsible for sub-par results if you furnish your images in RGB. Even though monitors always use RGB to display colors, the colors you see on your monitor will more closely match the final printed piece if you are viewing them in the CMYK color space. Be aware that computer monitors can display colors in RGB that will not make the conversion to CMYK. These colors are said to be "out of the CMYK color gamut". What happens is the RGB to CMYK translator just gets as close as possible to the appearance of the original and that's as good as it can be. So it's best to select any colors you use for fonts or other design elements in your layout using CMYK definitions instead of RGB. That way, you will have a better idea of how they will appear in your printed piece.

Orders should be placed completely on our website.

No, even though it may add up to the same amount of cards there is twice as much work that is still involved. For example, if you want 2 different postcards, then place 2 separate orders. The price for 5,000 of one postcard is not the same as the price for 2,500 each of 2 different postcards.

Most of our pre-priced products we have listed on our website are printed on 16pt C2S Cardstock, 12pt C2S Cardstock, 100 lb gloss text, and 60 lb offset.

Turnaround varies based on the type of turnaround you select, and options selected when ordering. Standard Turnaround: 2-3 Business Days Faster Turnaround: 1 Business Day All times begin from the day we receive your files, your job is paid, and sent to print. Saturday, Sunday, and holidays do not count as business days. TURNAROUND TIMES ARE NOT GUARANTEED All our turnaround times are estimates only and NOT guarantees. Please keep in mind that there are several different things that can go wrong with the printing process that are out of our control. The turnaround times that we give are based on actual statistics of jobs we have done in the past and are NOT guaranteed. Under no circumstances will a refund be honored for a delay in our estimated turnaround time.

118 Print Shop can offer lower prices because we print orders in very large quantities, with hundreds of other print jobs on large sheets of paper which are then cut down after printing has occurred. This is also known as "gang-run" printing. This helps to reduce the costs of making printing plates and other setup fees.

No, we print just about everything under the sun in record time. Contact us for a quote.

Yes, most products we print, but not all, include doubled sided full color (4/4) on both sides for the same price as single sided.

There is absolutely no way to cancel the order. Under no circumstances will a refund be honored. There are absolutely no exceptions. Customer agrees that by placing an order with us, the Customer has incurred and is paying for services provided and that regardless of whether the Customer refuses to take delivery of such product ordered, 118 Print Shop has rendered a service for which it shall be paid in full. The Customer agrees that by placing any such order, the Customer will not cancel or terminate the order or refuse any such payment for the services provided. In addition, the Customer authorizes 118 Print Shop to use these terms and conditions with any credit card company or financial institution to establish that Customer is not allowed to cancel any such order and that any such chargeback is improper. All sales are final. If merchandise is defective or damaged upon receipt, please contact us immediately. Should your print job contain manufacturing errors and/or defects, we may rerun and ship the job at no charge. 118 Print Shop reserves the right to judge what a manufacturing error and defect is. On a case by case basis we will investigate and determine if the damage was due to negligence on our part. Please contact our Customer Service Department at 904.257.5708 during normal business hours so we can handle your request. We appreciate your adherence and acceptance of these conditions. We will not be responsible for shipping delays or lost shipments caused by third party shipping companies. Under no circumstances will a refund or reprint be honored for a shipping delay or lost shipment.

Font and typeface integrity can be an issue when it comes to transferring files to another computer or printing company for production. We have thousands of fonts; however, to be safe, it is better to include them along with your original document. In vector drawing programs such as Illustrator, you must convert all fonts to outlines or curves just before you send us your final, print ready file(s). Also, keep in mind that small colored text doesn't print very well. Because we print in four-color process it is best to use a minimum of a 9-pt. type, unless the type is black or white. And keep in mind that most people can't read type smaller than 6-pt. no matter what color it is.

Most of the time we will print slightly more than what you ordered, for no additional charge. As printing industry trade standards allow for under usage of up to 10%, sometimes we will print slightly fewer pieces than you ordered. If you are doing a mailing and need to receive the exact amount ordered, it is best to select the exact quantity option when you place your order.